Welcome to MacMarney Refrigeration and Air Conditioning
The policy of this company is to provide services that fully meet or exceed our customers' requirements. Service to our customers is a vital part of the total company's success package and our staff and fully trained engineers will be pleased to assist with all your enquiries and to visit your office or site whenever required. For a fast friendly service, free survey and queries, do not hesitate to contact us.
Quality of Service
We endeavour to make sure that all the products and equipment we use conform to ISO 9002 or to the British Standards to ensure that our customers receive high quality products.
We employ fully qualified and experienced engineers and make sure that they are constantly being given the necessary training in order to offer irreproachable services to our customers.
We give on-the-job training to our engineers and organise training programmes with our suppliers on a regular basis, especially when there are changes in the new products, so that our engineers are fully knowledgeable with the products and offer reliable services to our customer.
In order to provide an even better service to our valued customers, we have automated our office by investing in an Integrated Management Systems software which is a network system, accessible to all the members of our staff. This software, designed to meet the requirements of BS5750, helps our staff to have complete control on everything which directly or indirectly affects the quality and response time of our service, thereby offering an even more satisfactory and rapid service to our customers.
We have expanded the business by moving to larger premises, increased the number of staff and computerised our office. This expansion has largely contributed in the high quality of our service.
We offer high quality service and rapid response while keeping our cost low because: