Welcome to MacMarney Refrigeration and Air Conditioning
Based Near Ipswich in Suffolk, we supply, install and maintain air conditioning units, commercial refrigeration and coldstores throughout East Anglia and the rest of the UK.
Our policy
The policy of this company is to provide
services that fully meet or exceed our customers' requirements. Service to our
customers is a vital part of the total company's success package and our staff
and fully trained engineers will be pleased to assist with all your enquiries
and to visit your office or site whenever required. For a fast friendly service,
free survey and queries, do not hesitate to contact us.
Quality of Service
We endeavour to make sure
that all the products and equipment we use conform to ISO 9002 or to the British
Standards to ensure that our customers receive high quality products.
We
employ fully qualified and experienced engineers and make sure that they are
constantly being given the necessary training in order to offer irreproachable
services to our customers.
We give on-the-job training to our engineers and
organise training programmes with our suppliers on a regular basis, especially
when there are changes in the new products, so that our engineers are fully
knowledgeable with the products and offer reliable services to our
customer.
In order to provide an even better service to our valued customers,
we have automated our office by investing in an Integrated Management Systems
software which is a network system, accessible to all the members of our staff.
This software, designed to meet the requirements of BS5750, helps our staff to
have complete control on everything which directly or indirectly affects the
quality and response time of our service, thereby offering an even more
satisfactory and rapid service to our customers.
We have expanded the
business by moving to larger premises, increased the number of staff and
computerised our office. This expansion has largely contributed in the high
quality of our service.
Cost
We offer high quality service and rapid
response while keeping our cost low because:
